A Guide to Bugs & Complaints [Outdated]

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  • A Guide to Bugs & Complaints [Outdated]

    A Guide to Bugs & Complaints



    Before Posting

    - Check the list of All known Bugs and their Solutions.
    - Use to see if your problem has already been discussed.
    - If your problem is about a server being down, check the Game News section and the stickies here to see if it is known.
    - Always make sure that you have cleared your cookies and cache. Alot of problems that users encounter are due to the JavaScript that the game uses, clearing the cookies and cache refreshes that information.
    - Remember that staff here do not have access to your fleet logs. If you are missing fleets then you need to wait till at least 24 hours after the fleet was due to return. If the fleet still has not returned (an extremely rare occurrence) then you need to contact your GO's via the ticket system: support.en.ogame.gameforge.com/

    When making a new thread

    - Use the template! There is some information which will help us identify and solve your problem quickly, even if you don't think it relates it may do.
    - Attach screen shots of the error message or bug (if applicable) that you are experiencing.
    - Give any extra information that you think could be relevant.
    - Keep in mind that duplicate threads will be closed.

    Archiving? Where has my post gone?

    Threads from bugs which no longer exist will be archived from now on. You can still search for them, however in the interest of keeping discussion to current and exisiting bugs archiving will occur.

    All archived threads are placed into the "Solved Bugs" section. If you believe a thread has incorrectly been moved there, please PM a B&C Mod who will try and assist you.

    Searching: How to get good results



    There are a couple of things to note when searching for existing bugs, these include:
    • Select the Bugs and Complaints section when searching, do not search the whole of the forums.
    • If your searching for "Can't login to uni 26", do not select the prefix "Uni 26". That will limit your search results, and if your having problems getting into a specific universe, likely someone else is having the same problem but in a different universe.
    • Search for specific keywords, not the whole phrase, e.g "Portal page", "Login failed", Can't login" etc. Also don't forget to make use of the advanced search options, such as AND / NOT / OR. They help to narrow down the search results.

    Useful Links

    How to clear your cookies and cache

    Clearing your Web browser cache forces the browser to load the latest versions of Web pages and programs you visit. Useful when you get a random browser-ogame bug.

    For Internet Explorer 4.x and Up:

    1. Click "Tools" from the Internet Explorer menubar
    2. Click "Internet Options..."
    3. Click the "General" Tab
    4. Click the "Delete Files" button in the "Temporary Internet files" section
    5. If you still have a problem, repeat the steps above and restart the computer.

    For Netscape 4.x and Up:

    1. Click "Edit" from the Netscape menubar
    2. Click "Preferences..." from the "Edit" menu
    3. Expand the "Advanced" menu by clicking the triangle sign
    4. Click "Cache"
    5. Click both the "Clear Memory Cache" and the "Clear Disk Cache" buttons.

    For Mozilla 1.x and Up:

    1. Click "tools" from the Mozilla menubar
    2. Click "Clear private data" from the "tools" menu
    3. Make sure Cache and cookies are ticked.
    4. Click "Clear Private data now"

    For Opera:

    1. Click "Edit" from the Opera menubar
    2. Click "Preferences..." from the "File" menu
    3. Click the "History and Cache menu"
    4. Click "Cache"
    5. Click ok to close the Preferences menu
  • OGame.org General Forum Rules



    - Click here for the full Board Rules

    - The Forums language is English. No other Language is to be used anywhere on the Forums, e.g. in Posts, Signatures, Avatars etc.


    Forbidden:

    • Posting contents and links of pornographic, politically extremist, moralistic dangerously and offending applicable law nature. This includes keys, hacks, cracks or other things of illegal nature, including illegal download pages and "warez".

    • Links to inappropriate and illegal content of any nature. It is the responsibility of the user for their posts content and connected content through the use of links

    • Posting of any personal messages or discussions, without the consent of all involved parties. This clause applies to all ogame or non ogame systems of communication such as, but not limited to; private messages, MSN or IRC.

    • Contents not belonging to the Forum / Topic posted in, so called Spam/Offtopic. Included into this is Backseat Modding and Posthunting.

      Backseat Modding is when a User posts like a mod, e.g saying (when not being the Thread Starter) as the only sentence or smiley “Thread closed”.

      Posthunting is when a User posts with only the intention to get a higher postcount. Board Staff may bump topics/post closed smileys only if it is in course of their job. 'Bumping' (posting in old threads with the sole intention being to push the thread onto the first page of the board) old threads is also not allowed.

    • Picture and smiley spam is when a user posts a lot of pictures or smileys which can cause other users computers to freeze or load slowly due to their connection speed

    • Content, links, user Names etc. with the only aim to flame and insult other participants of the community. Same goes for trolling: posts solely intended to annoy other people or incite flames.

    • Contents of inappropriate language and excessive cursing.

    • Contents which advertise or link to Browsergames not owned by Gameforge. The same applies to so-called Thief Games. Those are Games which have the only Aim to get counts by clicking on a Link. This is the reason why the Gameforge Game Bite Fight cannot be linked.

    • Posting for Users banned on the Forum.

    • Impersonation of Staff Members. This includes, but not limited to: Names, Avatars, Signatures

    • Misuse of the report button. This means to click the button although it is obvious that there is no breach of Forum Rules.

    • Discussion and Requests concerning banned Users ingame/ on the Forum/ on IRC. Each Staff member has to sign a Data Protection Agreement which states no sensitive information of users and can be disclosed and can result in legal action. Please contact to the GO/SGO/GA or SMod/BA or IRC OP who banned you via PM, IRC query, the ticket system or email only.


    Forum Staff and User Responsibilities

    If you feel though to be warned unfairly, first contact the Mod who warned you first. If you are not satisfied, contact the SMod who is his/her Teamleader (Teamstructure). Then you can contact the Board Administrator. The Board Administrators word is final in such cases.