A Guide to Bugs & Complaints [Outdated]

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  • A Guide to Bugs & Complaints [Outdated]

    A Guide to Bugs & Complaints

    Before Posting

    - Check the list of All known Bugs and their Solutions.
    - Use to see if your problem has already been discussed.
    - If your problem is about a server being down, check the Game News section and the stickies here to see if it is known.
    - Always make sure that you have cleared your cookies and cache. Alot of problems that users encounter are due to the JavaScript that the game uses, clearing the cookies and cache refreshes that information.
    - Remember that staff here do not have access to your fleet logs. If you are missing fleets then you need to wait till at least 24 hours after the fleet was due to return. If the fleet still has not returned (an extremely rare occurrence) then you need to contact your GO's via the ticket system: support.en.ogame.gameforge.com/

    When making a new thread

    - Use the template! There is some information which will help us identify and solve your problem quickly, even if you don't think it relates it may do.
    - Attach screen shots of the error message or bug (if applicable) that you are experiencing.
    - Give any extra information that you think could be relevant.
    - Keep in mind that duplicate threads will be closed.

    Archiving? Where has my post gone?

    Threads from bugs which no longer exist will be archived from now on. You can still search for them, however in the interest of keeping discussion to current and exisiting bugs archiving will occur.

    All archived threads are placed into the "Solved Bugs" section. If you believe a thread has incorrectly been moved there, please PM a B&C Mod who will try and assist you.

    Searching: How to get good results

    There are a couple of things to note when searching for existing bugs, these include:
    • Select the Bugs and Complaints section when searching, do not search the whole of the forums.
    • If your searching for "Can't login to uni 26", do not select the prefix "Uni 26". That will limit your search results, and if your having problems getting into a specific universe, likely someone else is having the same problem but in a different universe.
    • Search for specific keywords, not the whole phrase, e.g "Portal page", "Login failed", Can't login" etc. Also don't forget to make use of the advanced search options, such as AND / NOT / OR. They help to narrow down the search results.

    Useful Links

    How to clear your cookies and cache

    Clearing your Web browser cache forces the browser to load the latest versions of Web pages and programs you visit. Useful when you get a random browser-ogame bug.

    For Internet Explorer 4.x and Up:

    1. Click "Tools" from the Internet Explorer menubar
    2. Click "Internet Options..."
    3. Click the "General" Tab
    4. Click the "Delete Files" button in the "Temporary Internet files" section
    5. If you still have a problem, repeat the steps above and restart the computer.

    For Netscape 4.x and Up:

    1. Click "Edit" from the Netscape menubar
    2. Click "Preferences..." from the "Edit" menu
    3. Expand the "Advanced" menu by clicking the triangle sign
    4. Click "Cache"
    5. Click both the "Clear Memory Cache" and the "Clear Disk Cache" buttons.

    For Mozilla 1.x and Up:

    1. Click "tools" from the Mozilla menubar
    2. Click "Clear private data" from the "tools" menu
    3. Make sure Cache and cookies are ticked.
    4. Click "Clear Private data now"

    For Opera:

    1. Click "Edit" from the Opera menubar
    2. Click "Preferences..." from the "File" menu
    3. Click the "History and Cache menu"
    4. Click "Cache"
    5. Click ok to close the Preferences menu
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    Forum Staff and User Responsibilities

    If you feel though to be warned unfairly, first contact the Mod who warned you first. If you are not satisfied, contact the SMod who is his/her Teamleader (Teamstructure). Then you can contact the Board Administrator. The Board Administrators word is final in such cases.