Pinned Email address | How to validate it?

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  • Email address | How to validate it?

    You need the email address to request a new password as well as to identify yourself as the owner of an account.
    Due to these reasons you should keep your own valid email address where only you have access to.


    ==How to validate email address?==



    When you see orange triangle ( ) on the left side, that means your Email address has not been validated.

    When you put your mouse pointer on that triangle you will see pop-up message:


    You need to validate your email address in two cases:
    1. When you make a new account
    2. When you change email on account

    1. When you make a new account you will automaticly get email from OGame with validation link:


    After clicking on validation link you will be redirected to your new registered account. And you will notice that orange triangle ( ) disappeared, that means that you have successfully validated your Email address.


    2. When you change Email address on OGame account you will again notice orange triangle ( ) , that means that your email needs to be validated.

    You will get automaticly email which inform you that you have changed your email and that it needs to be validated:



    After clicking on validation link you will be redirected to your new account. And you will notice that orange triangle ( ) disappeared, that means that you have successfully validated your Email address.






    ==What should i do, i didn't received validation Email==


    Some times it happens that Validation email which you should receive is marked as spam, so first what you should check is "Spam" section on your email.

    If there is no Validation email you should go to your OGame account and click on orange triangle ( ), after clicking on it you will see pop-up window:




    Make sure that it is your email address, that you have not made mistake when you have registered account or when you have changed email address.

    If you have made mistake by writing wrong email address when you have registered new account, you should click "To the settings".
    It will redirect you to Options page.





    There you will need to write your New email address two times, also you will need to write your current password as confirmation.
    You need to click on "Use settings" to save your changes. And by pressing "Use settings" button you will see pop-up message:





    If you email address is correct, you should click "Next":


    After clicking "Next" you will see that new Validation email has been sent to you email address:


    Email which you will receive:

    By clicking on that link you account will be successfully validated. And orange triangle () will disappear.


    ===============================================================================================================


    If you have still not received Validation email, you should submit a ticket to support on link:
    support.en.ogame.gameforge.com/

    Things on which you should pay attention by submitting a ticket:
    • Make sure you are sending a ticket from Email which is on your in game account.
    • Select "Game" support
    • Select correct universe where your account is
    • Provide correct Username of your account



    After submitting a ticket, please be patient. You should receive answer in 48h by GameOperator.