Dear players,
In recent weeks, there have been an increased number of global support tickets regarding account thefts. That's why we would like to take this chance to point out the importance of your account passwords.
> use long passwords
8 characters is minimum, but it's too SHORT
You have up to 20 characters so use it!
> use cryptic passwords
"Iluvyou" or QWERTY is not cryptic
> never use the same passwords
Don't use the same password for your game account as you use on external websites. The password of your mailbox should be different. In the best case you even use a different email in your game account as you use on external websites.
> keep your password top secret
Don't store your password on the (internal) allypage or in an ally forum. Not even in case of emergency. In case your account needs to be sat, create a new password for the sitter and change it again after the sitting is done.
> keep your computer safe and clean
Use a good antivirus and antispyware and keep it up to date.
Don't click on links or install any software/add ons/scripts that promise you more resources or Dark Matter or other advantages. This is just
- empty promises,
- for advantage of the provider,
- your security risk.
It's out of question that a third party can get your password with a supposed hack of our servers. That's impossible!
You are the only one who is responsible for the security of your account. Have a look at our T&Cs (excerpt):
Display More3 General duties of the user
3.1 Log-in data, usernames, passwords
3.1.1 The user is obliged to keep his log-in data secret at all times. In particular the user is obliged to only use his log-in data within the Gameforge Services and to protect it from unauthorised third-party access.
3.1.2 "Log-in data" is taken to mean the user's personal access data used to authenticate him and to preclude any use by unauthorised third parties. The password may not be identical to the player name and it must contain at least eight characters comprising a combination of digits and letters.
3.1.3 In the event that the user has any reason to suspect that a third party has or could have gained unauthorised use of this data, he must promptly inform Gameforge and change his data or arrange for it to be changed by Gameforge. Gameforge , moreover, has the right to temporarily block access to the user in such a case or in the event that Gameforge has any indication that the data is being misused. The user shall again be permitted use once the suspicion of misuse has been shown to be groundless.
3.1.4 Unless permitted under the Rules, the user is not entitled under any circumstances to use the log-in data of another user.
Now we want to take a closer look on the email of your account.
> always enter YOUR email in your account
If your email adress changes, always do the change in your game account as well.
If you take over an account, always change the email adress to your own immediately.
Without your email in your account
- you aren't the account owner within the meaning of the rules.
- we can't give you support in any way.
- the previous account owner can take back his account at any time.
- you violate against our rule:
Display More1. Accounts
The owner of an account is always the owner of the email-address bound the game account.
Each account is entitled to be played by a single player at any time, account sitting being the only exception.
Account exchanges within a single universe must be done with the assistance of a GameOperator and are allowed only once every 15 days. In strict accordance with the T&C the new owner have to change the email-address within the first 12 hours after the account has been switched.
You can contact support at http://support.en.ogame.gameforge.com/
Clarifications
Every account exchange needs to be informed from original owner, tickets from new owners claiming they took it can not be considered.
The only complaints considered will be the ones that come from the owner of a given account's registered email address.
No complaints will be processed in cases where players do not change their e-mail address after an account exchange, inter universe exchange or free account giveaway.
2.4
During the registration process the user is required to enter certain data such as a player name and an email address registered in his name. The user has no entitlement to be assigned a particular player name. The player name may not infringe any third-party rights or any relevant legal regulations nor may it offend public decency. The user is expressly responsible in this respect. It is likewise not permitted to use an email or internet address as a player name. The information provided by the user when registering must be fully truthful and complete. The user is obliged to continually update the information provided when registering. If required for the execution of the licence agreement, Gameforge shall be entitled to demand suitable proof of identity which will be deleted promptly following verification.
This also applies to your board account.
Please take care of your account and data.
Your OGame.org Team
