My Complaint about a few things

Is this a really wise post to make? I would suggest editing this post and sending Cassie a PM.

Oh and Miss Daisy, there are very good reasons I don't want to go back on the Ocrack

Quote from Narcotics

I have also contacted Cass private and actually have explained my frustration regarding my issues with what going on, and I hope she understand that.

Yes there is correct avenue to report my issues, but currently all I've had is road block after road block, stonewall after stone wall every step I have taken, and that all i will say on the matter until there is either a satisfactory conclusion or I leave the boards,

Nobody denies that you have every right to be frustrated not is it something we could not understand.

As was explained though: complaints about a certain staffmember cannot be run this open. I am sorry that you had problems to reach someone, though I can assure you that the BA is well aware of everything as can be seen with his post in the Goodbye thread.

Quote from Miss Daisy S.

Well, Largy , it doesn't matter if he weren't here 2000 . Back then people couldn't use swear word but also back then people didn't have to use it because players who played honestly without cheating were respected.

Back then GO's banned people for cheating so players were more concentrated on game and less on complaining about useless ticket system and cheating anarchy while persuaded by some Game staff

members with brainwash speeches how it is all under control or how players are actually delusional and don't see well what is going on.

Back then there were staff members with great sense for community on boards and in game

Board is public place and players are customers so if classic procedures for complaining don't work people express their opinion on boards.

You don't need to defend anyone as people refers their complaints to Game staff members as representatives of this Company and not like they have some personal problem with them. They chose to be Company's representatives.

Or maybe You just have to start to play and pay and see

Display More

You mix up two things. Sadly it is not as easy to ban people for bots and scripting as many might assume. Game staff bans as much as they possibly can, and they do not want to have cheaters running around. There is however the problem that we cannot really have real cheat accusations running rampant on the boards. This is about defamation - and as we cannot prove that the person you accuse of being a cheater is one, we have to do something. I agree that there should be more possible when it comes to banning cheaters, but game staff does never willingly let players off the hook who might cheat.

Don't think game staff doesn't know that there are players who somehow get away.

Quote from Miss Daisy S.

Quote from Largenton

Miss Daisy S.

And some of those staff have come back now. Cassie for example (although I am not, despite requests). However, from what I remember there are problems that may be due to circumstances that are hard to fix (remember Blankie and Master Yoda resigning). But like I said, making personal complaints about an individual staff member is best done via privately. If we take the point that they are representatives of the company then the best way of dealing with that representative is through a proper complaints procedure like I noted.

Yes, Cassandra and few others are great staff members , when old players complaints be sure that they tried all proper complaints procedures and when they didn't work they make posts about certain problems/ read cheatings, on boards

Mabey it is because they invested a lot of years into this game 12-18 years

And no, things are not looser than before ... still think You should go to start to play and pay and see

My love to majority of volunteers ... still standing to something that I wrote long time before about paying people to do GO, SGO and GA jobs

Display More

It is ok to generally complain that apparently there are too many cheaters getting away, you won't find anyone on staff who disagrees there. It is different though when you name apparent cheaters.

Quote from CrazyLady

I disagree, as one of the "silent ones", some developer has a brain fart, and something new is implemented ingame, we as players have two choices, adapt or quit, just because we choose to adapt and continue playing shouldn't be considered being "received warmly", at some point we will all reached a point were we choose not to adapt anymore and quit.

The silent ones are those who pay loads and apprently it is enough so GF thinks it is ok what they are doing for a majority. No doubt many are not happy, but Gf sees numbers. And in the past there were situations which baffled us all - e.g. when officers were introduced. there was such outrage, so many complaints and a really unpleasant time for all - but many of those who complained loudest then bought the offered ingame stuff. The numbers were really good despite the complaints. As I said though, I certainly agree that there should be a different approach to user's issues, though not all can be dealt with as players would like.

Quote from threeflipskat3r

So I find it funny, Mods will always say to go to PM first with any complaints and to not air them publicly and if you cant get results to then escalate the problem to their superior and if you do not do this they will warn you on the forum for "team bashing". Well I have recently tried this only to get ignored by Andvari300 when asking for his supervisor. He claims to take this seriously but just leaves the conversation with no response. Cassandra Vandales . If he is doing his job well and I am out of line then why not just direct me to whom I seek? This is the transparency many complain about. Luckily Raven stepped up in a recent post so I messaged her and we will see how this goes, I recommend those that have similar complaints from this thread to do the same.

Yep. When it is about single staff members it would be kind of unfair to let that happen. No boss would ever allow to have staff slandered in public. There are several reasons for this - for one, the person adressed is more likely not to listen, second: many people chime in and a thread quickly gets even more unpleasant, and third: even when a staff person is/was wrong, and other staff does agree, would you want have people turning their back onm you in public? If the respective Smod does not respond it is up to Rav3n to have a look there.

Having said this, as you know Rav3n is now well aware of all situations. He write a very good post in the Goodbye section, and he will deal with everything. Have mercy though as he is the only BA right now.

In our titles it says what sections we moderate. Org is clearly Rav3n. We even have a team link with positions and communities each team member is apart of.

Link: Team

Since I was being bombarded with a lot of PMs and some were quite clear how to reach a person. I shut down and enjoyed the rest of my evening after dealing with all this other stuff all day yesterday.

The only thing you need to moderate.. is yourself mate

wArNeD fOr SpEm ANd InSoLT
-sOMe NoBoDY

I am not picking sides, but I just wanted to share a situation I/we had with a mod in Uni-30......We were all ingame adversaries for many years, so there was always some good back and forth jabs, which TBH were pretty funny. Anyway, the mod would close out the threads way quick. Mod was very consistent, not picking a side. On a whim, I pm'd mod(I think it was snowman or snowball????) I asked nicely if they could "give us a little room" to have some fun. To my surprise, he responded with some questions, as he thought we were "fighting", I explained that I could only speak for myself and most of my ally mates, but we were laughing on whatsapp, and stuff about it. He/She though about and agreed to give it a trial run, no staff bashing...... and man those were the best board times I had seen in a while. Trial expired and we enjoyed months of entertaining posts. Admittedly, cheating wasn't so rampant back then so not so sure how that would work now. But I know that when he/she stepped down, I thanked him/her for the great board times. Mod said, that he had to grit his teeth sometimes, but commented that we kept things in check far better then he thought. And that he never saw our side of it. Also mod was very happy to receive some positive feedback and gratitude from player base when he left mod duties.

Just hope we can find middle ground here. Boards used to be so much fun, was daily entertainment. Now not so much.

To be fair, the trigger that caused this blow up needs to be consistently dealt with and explained to the members. Please.

peace,

letssled

- 90 days inactive accounts in Vmode are automatically moved to the graveyard server.

count start from tomorow when update happen ,or will be remuved in same day all players what are +90 days in v mod ?

Quote from Narcotics

Please can we again have another update on when the 8 old bugs and 2 new bugs will be fixed, If they have time to release a new server AGAIN, why don't the Devs have time to fix the game

The game development and servers openning are independent projects.

Devs develop the game (although they don't choose which is the priotity of each bug or new feature that they will develop), but servers openning do not really require developers, they are mostly settings stuff.

Quote from SniPeR

count start from tomorow when update happen ,or will be remuved in same day all players what are +90 days in v mod ?

From tomorrow

maybe becouse they dont know how to fix it ? and they need money from new unis till is game still somehow alive..

The bugs get reported, we as staff have no idea though when and how they get fixed.

And yes, the reason for opening new universes is that then players spend money. there is also the reason given a while ago that players are likely to start in new universes to get on top.

I also want bugs gone, but opening a universe and bugfixing are not really the same department. The former can be done pretty quickly.

Quote from Narcotics

I think you are missing my point Danimanza

lets put it another way, Why would GF release more servers when there is 10 outstanding bug that are massively affecting game play,

Would it not be better to fix bug then open new servers, that way the new server don't start with at least 10 bugs.

Game development and servers openings are parallel projects, none of them need to wait for the other to reach their objectives.

So bugs would be fixed with the same timeline than now, no matter if there is 1 new server per month or per year, because the people that work in servers opening and people that fix bugs are different people.

Quote

Also out of the 8 bugs I posted before, not one of them has been included in the recent hotfix, my question is really simple, WHY? What is the point in having a bug section to report said bugs when they don't get looked at,

So again I will ask "when will the bugs that have been reported in the bug section going to get fixed, where is the timeline

Bugs are reported to be fixed but unfortunately, this doesn't mean that they will be fixed as fast as everyone would like. They are fixed soon or later anyway.

Quote

BTW I am not just going to go away about this, if I don't get answers then I will be putting in Tickets for each bug for every server I play,

There is no timeline for bugfixes. As soon as they are fixed, linked to a new version and released to the live servers, they are announced.

Quote from Narcotics

Thanks for responding to my post regarding the bugs, Please dont think I am aiming my frustration at you Danimanza or any one else that has tried to help. I understand GF are the ones who prioritise but I have no way in contacting GF directly, The only two ways I have are here to have the Admin pass on the concerns regarding these bug, Or through the ticket system and get each tickets raised to Piinks level,

Some of these Bug's have been going on for quite some time now, One or two that I quickly looked at again is from July/August time thats nearly 5 Months, The constant Logged out thread is from Jan 2020, (i bet it still wont be fixed by Jan 2021) This to me is just not acceptable, Especially as being collector I am forced to buy DM to be able to get the full benefits from the class where the other 2 classes dont.

As I said before I simple am not going to go away and stop raising this issue, and I will say "Sorry" If this causes more work for the Green and Orange Team, but GF are the ones to blame for this.

Thanks Narcy

Display More

I understand your frustration, you are not the only player that thinks in that way.

We forward the bugs and the community feelings, but we have 0 powers to decide if 1 person or 10 people need to work in bugfixing or feature development.

Quote from Narcotics

Thanks for responding to my post regarding the bugs, Please dont think I am aiming my frustration at you Danimanza or any one else that has tried to help. I understand GF are the ones who prioritise but I have no way in contacting GF directly, The only two ways I have are here to have the Admin pass on the concerns regarding these bug, Or through the ticket system and get each tickets raised to Piinks level,

Some of these Bug's have been going on for quite some time now, One or two that I quickly looked at again is from July/August time thats nearly 5 Months, The constant Logged out thread is from Jan 2020, (i bet it still wont be fixed by Jan 2021) This to me is just not acceptable, Especially as being collector I am forced to buy DM to be able to get the full benefits from the class where the other 2 classes dont.

As I said before I simple am not going to go away and stop raising this issue, and I will say "Sorry" If this causes more work for the Green and Orange Team, but GF are the ones to blame for this.

Thanks Narcy

Display More

Remember, we are players as well.

Trust me, the frustration you feel is very real for us.

I hit a well-known bug yesterday and had to take a rage break.

All we can do is report the bugs and report how the bug is affecting the community/game play.

I too, wish some things were prioritized differently.