Hello,
An ally of mine recently had a medium-sized account move to the graveyard from Universe 1 and wants to move this account back to U1. However, the only merge options on their graveyard server are .us universes.
Support replied in a ticket stating the account cannot be returned to its original universe. However, according to the graveyard FAQ,
You can always merge back to your original universe.
At this point, submitting a ticket to resolve this issue has not helped my ally. Escalating the ticket and sending a complaint also have not helped. I would like some input, please, on how my ally can return his account to U1.
Thank you for reading.
Architect
