So to help game staff understand each players situation better
In the ticket system when you describe your problem there needs to be a collum with each tolerated add-on and a check box.
So game team staff can walk players through each add-on to eliminate any add-on issue before moving forward.
To address the underling issue and bug.
For those of use who use no add on having to tell game staff we do not use one can be a bit fitful